WHERE IS MY ORDER?
You can follow up your order and request any tracking information that will help locate your order by contacting us on firstname.lastname@example.org
MY ITEM WAS RETURNED, BUT I HAVE NOT BEEN REFUNDED
If the item you ordered was returned using a ‘sign for’ service, please check the item has reached its destination. If the item has been delivered or you’re unable to check, please contact us directly at email@example.com. Then follow up on the progress of your refund or exchange. If you don’t receive a response after a reasonable period of time, then escalate the matter. The method of escalation will depend on the type of payment.
HOW LONG WILL IT TAKE TO DELIVER MY ITEM?
This varies based on the stock levels and delivery method the seller will provide or that you have chosen. Where the item is being delivered from or to will have an impact on this. Deliveries within your country will usually be quicker than international deliveries, depending on the shipping method chosen. Some sellers use shipping services that will allow you to track the delivery. If you require more information, contact us on firstname.lastname@example.org
WHAT SHIPPING METHODS CAN I CHOOSE?
You can select a number of shipping methods depending on what the seller can offer. If a shipping method you would like is not available, contact us on email@example.com and we can ask ask if they would be prepared to offer the alternative shipping method and add it to their listing.
WHY CAN'T I SELECT A SHIPPING OPTION?
If the seller hasn't included a shipping option to your region, then there may be no option. Message us on firstname.lastname@example.org and we can ask them if they dispatch to your destination or if they would be happy to make an exception.
HOW DO I CHANGE MY ADDRESS OR ADD A NEW ONE?
Log into your OOSTOR.COM account where you can edit your existing address or opt to add an address.
MY ITEM HASN'T BEEN DELIVERED, WHAT SHOULD I DO?
Contact us on email@example.com with your order information and we will help you to resolve the issue.
ARE THERE CHARGES ON ITEMS FROM UK SELLERS?
If you are buying from outside the UK, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be covered by you as we have no control over these charges and can’t predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note when ordering from a seller at OOSTOR.COM, you are the importer of the item and must comply with all laws and regulations of the country in which the goods will be received.